ServiceNow Overview

Company Origin

ServiceNow was founded in 2004 by Fred Luddy in San Diego, California. Originally called Glidesoft, the company was renamed ServiceNow in 2006. The company went public in 2012 and is now headquartered in Santa Clara, California.

History

ServiceNow started as an IT service management platform and has evolved into a comprehensive digital workflow platform. The company has grown through strategic acquisitions and continuous innovation, becoming a leader in cloud-based enterprise software solutions.

Mission

To make work, work better for people by transforming old, manual ways of working into modern digital experiences.

Vision

To be the defining enterprise software company of the 21st century by making the world of work, work better for people.

Values

• Integrity and authenticity
• Innovation and curiosity
• Inclusion and collaboration
• Customer success
• Employee growth

Products

ServiceNow offers a comprehensive suite of cloud-based products including IT Service Management, IT Operations Management, IT Business Management, HR Service Delivery, Customer Service Management, Security Operations, and AI-powered automation tools.

Services

The company provides implementation services, training, certification programs, and ongoing support to help organizations maximize their digital transformation initiatives.

Latest Technologies

ServiceNow heavily invests in AI and machine learning with their Now Platform, featuring Natural Language Processing, predictive analytics, and intelligent automation capabilities.